Privacy Policy

Effective Date: 22 August 2025

Introduction

Atmos-Fleur (“we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our flower preservation services.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect the following personal information:

  • Names (yours and your partner’s)
  • Email addresses
  • Phone numbers
  • Wedding dates and venue information
  • Payment information
  • Communication preferences
  • Photos of your wedding flowers (when provided by you)
  • Any other information you voluntarily provide

Non-Personal Information

We may also collect non-personal information such as:

  • Browser type and version
  • Operating system
  • IP address
  • Website usage statistics
  • Pages visited and time spent on our site

How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery: To provide flower preservation services and fulfill your orders
  • Communication: To respond to inquiries, provide updates, and send service-related communications
  • Payment Processing: To process payments and manage billing
  • Customer Support: To provide assistance and resolve any issues
  • Service Improvement: To enhance our services and website functionality
  • Marketing: To send promotional materials (only with your consent)
  • Legal Compliance: To comply with applicable laws and regulations

How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing
  • Website hosting and maintenance
  • Email marketing services
  • Courier and delivery services
  • Customer support systems

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes
  • Protect our rights and property
  • Ensure user safety
  • Investigate potential violations of our terms

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Data Security

We implement appropriate security measures to protect your personal information, including:

  • Secure data transmission (SSL encryption)
  • Limited access to personal information
  • Regular security assessments
  • Secure storage systems

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Generally, we retain customer information for 7 years after the completion of services or last contact.

Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your information to another service provider
  • Opt-out: Unsubscribe from marketing communications at any time
  • Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

  • Remember your preferences
  • Analyze website traffic
  • Improve user experience
  • Enable certain website features

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Marketing Communications

We may send you marketing communications about our services, promotions, and company updates. You can:

  • Opt-out of marketing emails by clicking the unsubscribe link
  • Contact us directly to update your communication preferences
  • Adjust your preferences when filling out forms on our website

Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending email notifications (where appropriate)
  • Updating the “Effective Date” at the top of this policy

International Data Transfers

Your information may be transferred to and processed in countries other than South Africa. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: hello@atmos-fleur.co.za
Phone/WhatsApp: +27 73 284 6405

We will respond to your inquiry within 30 days of receipt.

Governing Law

This Privacy Policy is governed by the laws of South Africa, including the Protection of Personal Information Act (POPIA).

Last updated: 22 August 2025